Last Updated: 3rd Sep 2024
At Rainbow Brush Stroke, we strive to ensure that you are completely satisfied with your purchase. However, we understand that there may be instances where you need to return an item or request a refund. This policy outlines the conditions under which returns and refunds can be processed for art supplies purchased from our store.
1. Return Eligibility
To be eligible for a return, please ensure that:
- The item is unused and in its original packaging.
- The return is initiated within 14 days of receiving the item.
- You have the original receipt or proof of purchase.
Please note that custom-made or personalized items are not eligible for return or refund unless they arrive damaged or defective.
2. Non-Returnable Items
Certain items are not eligible for return, including:
- Gift cards
- Downloadable software products
- Perishable goods (e.g., paint that has been opened, brushes that have been used)
- Clearance or final sale items
3. Return Process
If you wish to return an item, please follow these steps:
- Contact Us: Email us at [Your Email Address] within 14 days of receiving your order. Include your order number, the item(s) you wish to return, and the reason for the return.
- Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on where to send the returned item.
- Shipping: You are responsible for paying the shipping costs for returning the item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund:
- Approved Refunds: If your return is approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 7-10 business days.
- Partial Refunds: In certain situations, only partial refunds may be granted (e.g., if the item is not in its original condition, is damaged, or is missing parts for reasons not due to our error).
5. Late or Missing Refunds
If you haven’t received a refund yet, please check the following steps:
- Check your bank account again.
- Contact your credit card company; it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at contact@rainbowbrushstroke.com.
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at contact@rainbowbrushstroke.com with details of the issue. We will provide further instructions for processing the exchange.
7. Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 7 days of receiving the product. We will arrange for a replacement or refund, depending on your preference. Please provide photos of the damage or defect to expedite the process.
8. Contact Information
For any questions regarding our refund and return policy, please contact us at:
Rainbow Brush Stroke
Kharar, Punjab, India